We're helping the Office of the Ombudsman better understand how Pacific people seek help, raise concerns, and engage with government services. Your experiences and perspectives can help shape more accessible, culturally responsive, and trusted services for Pacific communities

After a few years behind the scenes, our work with the Ombudsman on how tamariki and rangatahi in care raise concerns is finally out in the open.

Listening matters. What you do with it matters more.

When health gets in the way of learning, ākonga still deserve the chance to flourish. Te Kura Whaiora ki te Tonga / Southern Health School supports around 700 young people across the South Island each year- meeting them where they are and walking alongside them and their whānau. Our evaluation is helping make that work visible, so it can keep growing.

Mission Grocer is reimagining food security in central Auckland - and our role was to walk alongside the Mission Grocer team as an independent research and evaluation partner. Through interviews with staff, volunteers, partners and stakeholders, alongside customer feedback, we helped the team pause, reflect and make sense of what had been learned during the first nine months of operation.

Te Huringa ō te Ao Whānau Voices Project is a shift in how we listen, how we design, and how we honour whānau voices. The research is led by Point and guided by a Kaitiaki Steering Group. It uses a kaupapa Māori-informed, trauma-aware approach to uplift tāne, whānau, and community voice - exploring aspirations, service needs, and opportunities for culturally grounded, whānau-centred change on Waiheke Island

Toxic stress affects too many tamariki - but even removing one stressor can make a big difference. In Whanganui, the Growing Collective Wellbeing Project is helping whānau build resilience, together.

The Christchurch Youth Hub is co-developing a youth-friendly evaluation framework that centres rangatahi voice, trauma-informed practice, and collaborative service mapping. It’s a model for how youth services can measure what truly matters. 

The Ombudsman’s nau-mai.nz website - a digital resource designed to help care-experienced children and young people understand their rights and navigate the Oranga Tamariki complaints process - was tested by care-experienced rangatahi and their trusted adults to ensure it was clear, safe, and empowering.

Nadine has been working with the Ford Foundation since June 2021 to visually represent the complex thinking behind the Foundation’s program strategies so they can be easily understood by a wide audience.

In 2024, ATWC partnered with Point & Associates to evaluate its Granger Grove residential programme - supporting mothers and tamariki through complex transitions. Through interviews, literature reviews, and thematic analysis, the project surfaced powerful insights into trauma-informed care, parenting, and systemic change. The final report will help shape a stronger, more sustainable programme for wāhine and their whānau.

A developmental evaluation to support intensive & individualised support, coaching and mentoring for kōhine toa in Tamaki Makaurau

In recounting their positive experiences with literacy & communication and maths, students, whānau and parents helped to provide some clarity around what learning looks and feels like when it’s successful, the role of whānau and parents in contributing to this success, and what indicators show it’s working.

This Rheumatic Fever co-design initiative was facilitated by a team who held Samoan cultural and social capital as well as extensive professional skills and expertise. Point was lucky enough to be invited along for the ride.

Point assisted the Breast Cancer Foundation New Zealand to evaluate the ABCpro digital telehealth nurse service for advanced breast cancer (ABC) patients.

This report, commissioned by the Oranga Tamariki Voices of Children and Young People's (VoCYP) team and led by Point and a community design team, centres on what takatāpui and rainbow care-experienced rangatahi want Oranga Tamariki to know about them and their experiences of care.

This research was commissioned by the Ombudsman to provide key insights into the design of new communications channels and content to support and facilitate the Children in Care complaints process.

Working together, Johnson & Johnson, secondary and postsecondary schools, and community organizations develop programs that feature academic enrichment, career readiness and exploration activities, and higher education preparation.

CEC was a 10-year, multi site initiative of the JR McKenzie Trust for which Point provided evaluation support and guidance.

This step-by-step social impact measurement process helps Auckland local board-funded groups to: create a simple social impact (contribution) statement; create a simple plan to help assess impact; Understand what basic data needs to be collected, and the tools to collect it; and report on the changes and learn and make adapt in response to feedback.

This evaluation captured the impact of a community-based coaching initiative that empowers vulnerable women.