User testing nau-mai.nz (2025)

Project lead: Annalise Myers

In June 2025, Point & Associates partnered with the Office of the Chief Ombudsman to conduct user testing of the nau-mai.nz website - a digital resource designed to help care-experienced children, young people and their trusted adults understand their rights and navigate the Oranga Tamariki complaints process.

What Was Tested

The website and its supporting materials (including posters, flyers, and videos) were tested by 27 young people aged 10–24 and 16 trusted adults across Auckland, Whanganui, and Christchurch. Participants explored the site and provided feedback through surveys, interviews, and debriefs.

How It Worked

The evaluation used a mixed-methods approach:

• Surveys tailored for young people and trusted adults, with voice-recording options to reduce literacy barriers;

• One-on-one sessions supported by trusted adults;

• Debrief calls and observational feedback; and

• Qualitative coding and thematic analysis focused on UX, accessibility, and cultural responsiveness.

What We Learned

• Most young people found the site clear, helpful, and easy to use

• Trusted adults strongly endorsed the site as safe and accessible

• Participants appreciated the simple layout, supportive messaging, and cultural sensitivity.

Why It Matters

When young people are invited to shape the tools meant to support them, the result is a resource that feels safer, clearer, and more empowering. The findings offer practical guidance for future digital design, especially in spaces where trust and clarity are critical.